What are the Moderator Guidelines?

All Moderators are Global Ambassadors – a community of volunteers who help support Duolingo’s mission. Below you'll find the guidelines that apply specifically to our Forum Moderators. 

Wondering who the moderators are or how to become one? Check out this article.

Duolingo Moderator Guidelines

Our community of Forum Moderators volunteer for one of the largest language learning communities in the world. Duolingo Moderators are the leaders and main contributors to the language discussions. Although they help us all maintain a safe, fun, and productive learning environment, their primary purpose is not to police others, but to take an active role posting relevant content and contributing to discussions as role models for all users. 

Here is a general overview of the guidelines that all Moderators agree to before stepping into this role:  

Moderators will:

  • Be reasonable and use abilities responsibly
  • Be respectful and sensitive to learners of all backgrounds and abilities 
  • Help new learners feel welcome 
  • Lead by example
  • Uphold and encourage the Duolingo Community Guidelines
  • Give explanations when content is not approved  
  • Report abuse 
  • Communicate with each other and staff 
  • Reach a consensus before speaking “officially” to Duolingo members
  • Remove profane or hateful attacks toward individuals or groups of people
  • Remove personal information (when reasonably deemed inappropriate or dangerous)

 Moderators will NOT:

  • Delete discussions before confirming they break the guidelines
  • Delete threads or discussions based on personal views or dislikes
  • Delete threads just because they are critical of Duolingo
  • Ban or request a ban without evidence of the member breaking a specific guideline
  • Speak “for” Duolingo without confirming information about to be released
  • Go overboard with the number of sticky comments
  • Create additional Duolingo materials, rules, or branded content 
  • Publish correspondence, images, resources, etc. before obtaining permission from all involved—community members and/or staff

Last updated: October 11, 2017